4 Chatbot Customer Service Use Cases for Every Industry

This bot lets the customers order pizzas and food even if you can track your order and even reorder your favorite one. This is the magic of AI; it knows you well and what you like and what you don’t. These ai use cases leading e-commerce stores to market and sell their products more effectively without any problem. For instance- if any customer wants to know the package’s delivery time, it metadialog.com makes sense to let the bot perform and handle such queries and free the human staff. Answering questions is the basic and foremost function to perform, but a highly supportive chatbot use case will help customers achieve instant payments from there itself. Chatbots can notify your clients of upcoming promotions, and they can upsell your customers by showing them complementary products.

Automating only this request can help the company cut costs by 30% and more. Chatbots are often used by marketing teams to support promotional campaigns and lead generation. You can use your insurance chatbot to inform users about discounts, promote whitepapers, and/or capture leads. We wanted to leverage chatbots and conversational UI to develop a solution that would help Sheraton and the Travel Industry in general. Sherabot can showcase hotel features, services, amenities, and local attractions.

Chatbot use case #7: Finding a nearby store

When a customer isn’t satisfied with a product, they exchange or return it to your business. You may have a return request form, but customers often approach the support team if the form isn’t visible to them. Even though AI chatbots can mimic what people say, in marketing, understanding the customer’s voice and tone is critical. This means that, sometimes, chatbots fail to relate to how a person might feel.

• Recruiters can focus on personal interviews and further rounds as the initial screening is done by the bot.
• Bots not only streamline customer experiences at every stage in the service process but are also aids to the support agents.
• ALICE managed to hold human-like conversations and was one of the most progressive bots of its time.
• Instead of making a call or physically going to the doctor’s office to make an appointment, this can be executed instantly and without any hassles.
• Be it Retail or e-Commerce, today’s customers (this includes the millennials, Generation Z, and the soon to arrive Generation Alpha) demand quick responses.
• Businesses should have sound refund & exchange policies to address such queries.

This shows that some topics may be embarrassing for patients to discuss face-to-face with their doctor. A conversation with a chatbot gives them an opportunity to ask any questions. Zalando uses its chatbots to provide instant order tracking straight after the customer makes a purchase. And the UPS chatbot retrieves the delivery information for the client via Facebook Messenger chat, Skype, Google Assistant, or Alexa. Chatbots can give product recommendations to your website visitors.

Transform your audience engagement within minutes!

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch like Business Insider. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

• Chatbots can tell your students about upcoming events, for example, if a big football match is coming up or some guest speaker is coming to university with a lecture.
• The competition is always stronger and the owners of the establishments must redouble their ideas to propose original services.
• When a patient checks into a hospital with a time-sensitive ailment the chatbot can offer information about the relevant doctor, the medical condition and history and so on.
• When your customer types a question or requests support, they don’t need to wait in the queue for a support agent or wait while the agent figures out how to help them.
• With bots becoming smarter, there will be new avenues where we can see more chatbot use cases for making the customer communication process seamless in startups as well as enterprises.
• Let us comprehensively discuss how the application of chatbots has transformed alleys across different business functions and industries of sizes.

Verify their email in a conversational chatbot UI and provide authenticated actions. With social media offering a unique platform to all businesses, even the health industry has become well-versed in offering a healthy and informed experience to any user on the platform. There are innumerable decisions that a business needs to make on the way. Since most decisions are based on customer feedback, using the Facebook Messenger chatbot to collect the feedback is essential. Facebook is easy to access and is the third most used application, with over 68% of application users only. Being a platform with massive traffic, this is the best opportunity for businesses to use the Facebook Messenger chatbot.

Automate your website support

This is another category of chatbots that feature the same chatbots examples as in Type 5. Once trained by the user, they can carry out a rather large number of tasks and provide a delightful ‘hands-free’ experience to the user. Siri and Google Assistant are the most prominent chatbots examples of voice-enabled chatbots. Social Messaging Chatbots, as the name suggests, are found in social messaging applications like Facebook, Whatsapp, Telegram, Slack, etc.

Its chatbot asks users a sequence of clarifying questions to help them find the right insurance policy based on their needs. The success of a business is decided by its customer service and the great products they create for the customers. And customer feedback plays an important role in the whole process.

Making the purchase experience quick and easy

Finance bots can effectively monitor and identify any warning signs of fraudulent activity. And if an issue arises, the chatbot immediately alerts the bank as well as the customer. Another great chatbot use case in banking is that they can track users’ expenses and create reports from them. This chatbot use case also includes the bot helping patients by practicing cognitive behavioral therapy with them.

The Florence chatbot is an online personal nurse and works on Facebook Messenger, Skype, and Kik. It reminds patients to take their pills, keeps track of their health and more. The chatbot also has the skills to find the nearest pharmacy or doctor’s office. AND here’s a list of top-ranked healthcare chatbot examples that illustrate these use cases. Macy also has ‘StoreHelp,’ a simple chatbot which has been designed to help customers locate the items in their local Macy’s store. Mya boasts a 93% screen completion rates, 79% time-to-interview reduction, 2.5x increase in funnel conversion, and 144% recruiter productivity gains.

Service Desk Automation: Elevate your IT Support Efficiency

While creating a chatbot from scratch is incredibly simple, you can speed up the process even more and use a pre-designed bot from our chatbot templates library. The templates offer a variety of use cases from marketing, product or service recommendation, customer support and HR. Landbot chatbot builder offers fully no-code functionalities allowing non-tech professionals such as marketers or customer support agents to build and maintain the bots themselves.

Another interesting fact is that chatbot retail sales are steadily increasing and are projected to grow to over $100 billion in the next year. They don’t have to spend their time answering simple customer questions. Instead of asking customers to fill out a satisfaction survey after every transaction, you can use a chatbot to collect feedback. Your chatbot can look through a customer’s interactions with your website and ask them to rate and review different products or services.

Chatbot Use Cases for Marketing

You can use chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the product availability of specific items, help customers complete purchases, and track orders. Both of these use cases of chatbots can help you increase sales and conversion rates.

Instant reviews provide raw insights that can drive actionable website enhancement. A chatbot for education even assists students with interview preparation by sharing tips, holding mock interviews, and giving feedback. The chatbot’s interactive nature and real-time support make it an invaluable tool for students looking to enhance their job readiness skills. In today’s digital world, where millennials and Gen Z engage with chatbots on a daily basis, harnessing the power of a chatbot for education is an undeniably effective approach. Talking about the Ukrainian context, most companies propose chatbot services as well.